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Return Policy

If for any reason you are not satisfied with your order, the product or products can be returned.


Return instructions

By law, returns must be sent within 14 days from the date of receipt of your order. Shipping costs for the return of products are borne by esandali.gr when sent with the courier partner. Excluded are products sold at a -50% discount. If the return package is sent using a different courier than recommended, all relevant costs will be the responsibility of the customer. Returns of products are made at the current price of each item on the date of receipt at esandali.gr by the courier.


The three types of return are:


  • Resize: Products can only be exchanged when a different size or a different color from the same product code is available.
  • Credit your account: Once the return processing is completed, the amount is credited to the customer account at esandali.gr. Credit: (a). It can be used for your next purchase at esandali.gr. (b). Can only be used once in a future order within one month of return. (c). It is not cumulative with other store credits. It must be used in its entirety in a market that is either equal to or greater than its value.
  • Money return: Returns will be made as soon as the products have been returned, checked and accepted by esandali.gr. For orders paid by credit card, the refund amount will be available to customers in about 10 days and will appear on their next credit card account. Processing time may vary depending on the credit card company. Orders paid by bank transfer must be returned to the original account. In the refund the customer is charged the total shipping and return costs of the products.


Terms & Conditions

The security label should still be intact and affixed to the products. Products must not be worn, washed or modified in any way, and must not show signs of use. Shoe soles should be in excellent condition and have no marks. Products must be returned with all original labels, packaging and other accessories (bags, hangers, cases, etc.) received. Shoes and other accessories should be returned with their original boxes, which should not be damaged or altered or used as an outer box for shipping. Products must be packed in the packaging received. Include the original receipt / invoice with the returned package. In case of defective or defective goods, you must follow the instructions above. Esandali.gr reserves the right to request that you send a photo related to the defect or problem of the goods before approving the return. Where possible, esandali.gr will repair the defective product. Products that have any signs of use or wear should be returned to the customer. Esandali.gr reserves the right to refuse the return of a product that is not approved or is not sent in accordance with the return policy described above. In case of unauthorized or non-approved returns, the goods will be returned to the customer at the shipping address indicated in the original order. If an unauthorized return is accepted, esandali.gr will deduct a 10% of the value of the transaction for the payment of administrative expenses. For any issue not explicitly mentioned, the European regulation on distance selling prevails.